Frequently Asked Questions

How do I make a purchase?

Please use the main category navigations to assist you through our online shop: WOMEN, MEN, KIDS, BATH AND BEAUTY, GIFTS, STATIONERY AND PRINTS, and PROJECTS. If you’re looking for a specific item, please use our SEARCH box.

Once you have found what you are looking for, select colour, size and quantity and click ‘ADD TO BASKET’. Review your selected items by clicking the ‘WHAT'S IN MY BASKET’ button in the top right corner of the page. You can remove items from your shopping basket at any time during your visit.

Once you have decided what you would like to purchase, click on 'VIEW MY BASKET' to review your items or click on the ‘CHECKOUT’ button to buy your items, then complete your purchase.

Do I need to setup an account to make an order?

No. You can check out as a guest. But if you set up an account we will hold your billing and delivery details to make shopping easier next time. You can update your details at any time.

Can I place an order by phone?

Yes. If you would like to speak to someone please ring 01962 890055 and we can process your order over the phone.

Is is safe to use my credit card on your website?

We use the latest SSL encryption technology to transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by Sagepay. For your safety and protection, we will confirm that the billing address you provide matches the address registered with your credit card company. For additional security, we use Verified by Visa and MasterCard® SecureCode™. These services enhance security against unauthorised use of your credit or debit card when shopping with us. To find out more visit the MasterCard® SecureCode™ and Verified by Visa websites. Once you have registered and created your own private password with your card issuer, you will be prompted automatically at the checkout to provide this password each time you make a purchase. Please note, your Verified by Visa or MasterCard SecureCode password is not your Hambledon account password. We do not have access to your Verified by Visa and MasterCard® SecureCodeTM password.

What do I do if a product is listed as 'out of stock'?

Items may be out of stock. Sometimes they are completely sold out, never to reappear. Sometimes they are due back in stock. If you would like to know when they are next available, click on the email me when back in stock button on the product page.

Can I include a gift message with my order?

Yes, just email us at shop@thehambledon.com with your order details and message.

Can I buy gift vouchers online?

Yes, you can buy gift vouchers in the GIFT department of the website.

Can I redeem gift vouchers online?

Gift vouchers are currently only redeemable in the Winchester shop: The Hambledon, 10 The Square, Winchester SO23 9ES.

How do I know you have received my order?

You will receive an email confirming receipt of your order.

Has do I know when my order has been shipped?

As soon as your order has been dispatched, you will be sent an email to confirm that it's on its way. You can track your order using the tracking number on this email. You can also trace the order by logging in to your Hambledon account.

How long does delivery take and cost?

The UK Standard Delivery charge is £5.95 to anywhere in mainland UK. All orders will be sent via Parcelforce and will require a signature on receipt. We aim to deliver within 2-3 working days. Our standard delivery charge for UK Highlands, Islands, Isle of Man and Channel Islands is £9.95 and for European orders is £25.00. Our standard delivery charge for Worldwide orders is £39. Please note that this charge includes delivery only, therefore non-EU customers will be responsible for import duties and local taxes. Delivery charges for large items will have to be arranged on a cost basis. Please ring us on 01962 890055 for details. If you or someone on your behalf is not able to sign for the delivery, the carrier will leave a card for you to arrange re-delivery at a suitable time.

What can I do if something is wrong with my order?

If you receive the wrong item or something is missing from your order please send us an email to shop@thehambledon.com and we will sort it out.

How do I return an item?

If for any reason you are not completely satisfied with your online purchase and wish to return it for a full refund*, please ensure that the goods are returned in perfect saleable condition, in their original packaging, with the invoice as proof of purchase within 14 days of receipt to:
Returns Department, The Hambledon, 10 The Square, Winchester SO23 9ES
We will issue a full refund to the card used when placing the order, excluding any delivery charges. Please allow up to 10-15 days for a full refund from the date we receive the goods. Please note: the cost of returning the goods and the safe return of goods is your responsibility until the order is received at our returns depot, we therefore suggest you return items using a recorded delivery service.
*Please note: items excluded from this policy are any special orders; hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged. This does not affect your statutory rights.

How do I sign up for The Hambledon newsletter?

You can sign up for our fortnightly newsletter by clicking on the button at the top right of the screen and entering your details. There is also an option to sign up when you create an account.

Do you have a shop?

The bricks and mortar version of The Hambledon is 10 The Square, Winchester SO23 9ES 01962 890055. Everything online and a lot more besides, including a full range of womenswear and menswear is available to buy.